Fast Track Couriers Pty Ltd.’s internal and external environment.

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Activity 1 A.
Fast Track Couriers Pty Ltd.’s internal and external environment.

Internal environment: – SWOT Analysis
External environment: – PESTLE Analysis (From attachment 1).
Activity 1 B
Introduction of fast track courier,
Objectives of fast track couriers.
1. Identifying strategic change needs through an analysis of
organizational objectives.
Need to do Strategic change needs.
• People
• Process
• Structure
• Technology
2. Reviewing existing policies and practices against strategic
objectives to identify where changes are required.
Need to do: –
• Existing policies and procedure
• New policies and procedures.
3.montering the external environment to identify events or tends
that impact on the environment of organizational
objectives.
Need to do
• PESTLE Analysis (need to add different then activity 1).
4.identyfying major operational change requirements due to
performance gaps, business opportunities or threats or
management decisions
Need to do: –
• Performance gaps (increase productivity and efficiency)
• Business opportunities and business threats
• Management decisions
5. Reviewing and priorities change requirements or opportunities
with relevant managers
Need to do: –
• Priorities change requirements and opportunities
• Priorities strategic need as per important as follows
• People (justify why people first)
• Process (justify why process second)
• Technology (justify why technology third)
• Structure (justify why structure forth)
6. Consulting stakeholders, specialists and exports to assist in the
identification of major change requirements and opportunities.
Need to do: –
• Identify stakeholder: – I. internal stakeholder
ii. External stakeholder
• How…. Method
• Process: -consultation plan
Stakeholders Process/method Timeframe Responsible person
• Specialist and exports (internal)
Activity 2
• Change management project plan
i.) PDA/GPS
ii) One driver for one truck
iii) Job performance measurement
Describe this project from case study
1. Introduction of change management.
2. Cost- benefit analysis
Item Monetary Benefit of change
3. Risk management plan
Risk barriers Impact Likelihood Strategies for
mitigation
When
PDA/GPS (2 example of
risk barriers)
One driver for one truck
(2 examples of risk
barriers)
Job performance
measurement (2 example
of risk barriers)
4. Resources requirement for change (pg. 14 case study)
5. Developing change management project plan
Project :-(PDA/GPS)
Element
People involved
Project objectives
Timeline
Budget/resources
Report arrangement
Person responsible
Project: – one driver for one truck
Element
People involved
Project objectives
Timeline
Budget/resources
Report arrangement
Person responsible
Project: -Job performance measurement
Element
People involved
Project objectives
Timeline
Budget/resources
Report arrangement
Person responsible
6. Obtain approval
Step Description
Generate change report
Evaluate change report
Amend change management
Authorize change report
Implement change
Monitor change
7. Assigning resources (to relevant manager)
Role Name Description Resources
Example
(project
manager)
Activity 3
Change management project plan report
a. Executive summary
b. Body parts
c. Conclusion
a. Executive summary
• New change
• Models
b. Body parts
1.change to achieve business objectives
2.stakeholder plan
Stakeholder Role Commitment
level
Issue/concern Address
issue/
concern
Method of
engagement
3. Communication plan (same audience but different process of using
those method from case study)
Audience Message When Communication Person
responsible
4.training plan
Course title/ detail
Duration
Trainee/attendees
Trainer
Location
Benefit/outcome
Person responsible for organizing
programs
5. Address barriers to change
• Interventions (type of interventions. How you will do it)
• Activities
• Strategies
6. Reporting protocols
Stakeholder When How Person
responsible
7. Review evaluate change management change
• Methods of evaluation
• Necessary actions
C. Conclusion

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